Refund Policy

Last updated: January 22, 2026

We want you to be satisfied with Nivix. If you are not happy with our service, here is how we handle refunds.

1. 14-Day Money-Back Guarantee

If you are unhappy with your first subscription purchase, you may request a full refund within 14 days of your initial transaction.

2. Eligibility

Refunds apply to the first billing cycle of a new subscription.
Renewal charges are generally non-refundable unless required by local law.
Accounts that have violated our Terms of Service are not eligible for refunds.

3. AI Points Consumption

Please note that AI points allocated to your account are non-transferable. If you have consumed a significant portion of your monthly AI quota (more than 50%), we reserve the right to issue a partial refund or deny the refund request.

4. How to Request a Refund

To request a refund, please send an email to yanshilinbu@gmail.com with the following information:

Your registered email address.
Transaction ID or Invoice Number.
Reason for the refund (this helps us improve).

5. Processing Time

Once approved, refunds are processed within 5-10 business days and will be credited back to your original payment method.

6. Contact

For any billing questions, please contact our support team.